Privacy notice

Who we are

Clear View Property Care (Pty) Ltd is a private company registered in South Africa, registration number 2026/599315/07. We are based in Pretoria and serve clients nationwide. We are the responsible party for your personal information. In this notice, "we", "us" and "our" mean Clear View Property Care (Pty) Ltd.

You can reach our Information Officer at info@cvpcservices.com or on +27 63 940 3463.

What we collect

When you book an assessment through our form

• your company name, if you give it
• your name, as the contact person
• your phone number
• your email address
• your physical address
• the services you tick
• anything you write in the optional message
• whether you ticked the optional marketing box, and when
• which page or button brought you to the form

The form needs your name, phone number, email address, physical address, and at least one service. It will not send without them. The company name, the message and the marketing box are optional. You do not have to give us any of this information, and no law requires you to, but if you leave out what the form needs, we cannot arrange your assessment through it.

Please do not put sensitive information in the message, such as your ID number, bank details or health information.

When you phone, WhatsApp or email us

We receive your phone number or email address, the name on your account, and whatever you tell us or send us.

When we assess or work on your property

We record your address, how to get onto the site safely, details about the property and the work it needs, our quote, the job record, and your invoices and payments. Tax and company law require us to keep invoices and payment records.

We take photos of the areas we assess or clean, to plan the job and to record the result. We will not use a photo of your property on this website, on social media or in other marketing unless you agree first.

When you visit this website

Our website runs on Cloudflare. Like any web server, it receives technical information each time your browser asks for a page: your IP address, the page you asked for, your browser and device type, the date and time, and security signals. Cloudflare uses this to deliver the website and protect it from attacks.

We also count visits with Cloudflare Web Analytics and with Google Analytics, and, only if you choose Allow, see how people use our pages with Microsoft Clarity. You can turn all three off. The section on cookies and analytics below explains them.

Why we use it and on what basis

POPIA allows us to use personal information only on a lawful basis set out in section 11. The table shows each purpose and its basis.

Where we rely on our legitimate interests, you have the right to object at any time. Where we rely on your consent, you can withdraw it at any time. See "Your rights" below.

We do not use your information to make automated decisions about you.

Cookies and analytics

Cookies are small text files that a website stores in your browser. We keep them to a minimum. Our only tracking cookies are the Google Analytics ones and, if you choose Allow, the Microsoft Clarity ones. You can turn them off at any time.

What this website stores in your browser

We do not run ads, remarketing or advertising cookies of our own. While Clarity runs, Microsoft may also set or read its own cookies on its own domains, such as MUID and CLID, which Microsoft uses to recognise a browser across its services, including for advertising, for up to about 13 months. Many browsers block such cookies. The section on Microsoft Clarity below explains Microsoft's own use.

Google Analytics is on unless you turn it off

We use Google Analytics with Google's Consent Mode. This is how it works on our website:

• Outside Europe and the UK, Google Analytics is on from your first page. Its code loads after the page has finished loading. On your first visit a short notice says so and gives you a Turn off button. We rely on our legitimate interest in understanding how the website is used (section 11(1)(f)), and turning it off is how you object (section 11(3)(a)).
• In Europe and the UK, Google Analytics is off until you choose Allow. We check two things, your device's time zone and Google's own reading of where your connection comes from, and either one is enough. If your device uses a European time zone, or a time zone that does not name a place, such as UTC, the Google Analytics code does not load and nothing is sent to Google. If only Google places your connection in the European Economic Area, the UK or Switzerland, the code loads but sets no cookies, and Google may still receive a record of the page view without them.
• If your browser sends Global Privacy Control, we treat it as a request to keep Google Analytics off. It stays off unless you choose Allow in Cookie settings. If you do, the Allow lasts 12 months, and then Google Analytics goes back to off.
• Advertising storage, advertising data and ad personalisation are always off, because we do not run ads.
• Google signals is off in our Google Analytics.

While Google Analytics is on, Google receives the pages you view, the page you came from, your browser, device type and language, and your approximate location, which Google works out from your IP address. It also records actions, for example how far you scroll, when you start or send the booking form and which service you chose, when you tap to call, WhatsApp or email us, when you follow our links to our Google reviews, our Facebook page or our company profile (only which link, never its address), and when you open or move through the fact card.

Google never receives your company name, name, phone number, email address, physical address or message from our form.

Your browser sends your IP address to Google when the Analytics code loads, as it does with any website connection. Our reports show only approximate location, never your IP address. We do not use Google Analytics to identify you, for advertising, or to build a profile of you.

Google processes this information for us under its data processing terms. It does so in the United States and other countries (see "Sending information outside South Africa"). Google keeps the detailed data for no longer than 14 months and then deletes it. Reports made of totals, which do not identify anyone, may be kept longer.

Microsoft Clarity shows how people use our pages

Microsoft Clarity shows us how people move through our pages, so that we can make them easier to use. Our operator, Orivue, runs our Clarity project for us. While Clarity runs, Microsoft receives your clicks and taps, how you scroll and move the mouse, the pages you view and the page you came from, what our pages show you, your browser, device, screen size and operating system, and your country, which Microsoft works out from your IP address. From this Clarity makes recordings that replay a visit and heatmaps of where people click and scroll. Clarity never receives what you type into any field: Microsoft hides input fields, and we hide our whole booking form and every field in it, so their contents never leave your browser for Clarity.

Clarity runs only if you choose Allow, wherever you are: in the banner, or in Cookie settings. Until you do, this website does not load Clarity's code, so nothing is sent to Microsoft through Clarity and Clarity stores nothing in your browser. If you turn analytics off, Clarity stops from your next page. We always tell Clarity that you have not agreed to advertising storage.

Microsoft provides Clarity under its own terms, as a separate responsible party for this information, not as our operator. Microsoft collects it to provide Clarity and Microsoft Advertising, and its terms allow it to use the information for its own purposes, including to improve its products and to build profiles for advertising, as the Microsoft Privacy Statement explains. Microsoft stores Clarity data in its Azure cloud, and Microsoft Corporation is in the United States. In our Clarity project, recordings are available to us for 30 days, and heatmap and click data, recordings we mark as favourites or label, and a random sample of recordings, for up to 9 months. How long Microsoft keeps the data for its own purposes is set by the Microsoft Privacy Statement, not by us. Clarity data does not carry your name or contact details.

Cloudflare Web Analytics uses no cookies

Cloudflare Web Analytics counts page visits and measures how fast pages load. It sets no cookies, stores nothing in your browser and does not fingerprint your device. Cloudflare receives the page address, the page you came from, your browser, device and operating system type, and your country. It follows your Google Analytics choice. Outside Europe and the UK it runs from your first page until you turn it off. If your device uses a European time zone, or one that does not name a place, it waits for Allow. If your browser sends Global Privacy Control, it stays off unless you choose Allow in Cookie settings. If only Google places your connection in Europe, it still runs. Where it runs before you choose, we rely on our legitimate interest in knowing how the website performs (section 11(1)(f)), and turning it off is how you object (section 11(3)(a)). Where we ask first, we rely on your consent.

Turnstile protects our form without cookies

Our booking form uses Cloudflare Turnstile to stop spam from automated bots. Turnstile checks technical signals from your browser and connection, and processes only the data it strictly needs for that check. As we use it, it sets no cookies, and it does not receive what you type into the form.

How to change your choice

You can change your choice at any time. Use Turn off on the notice, the Cookie settings link at the bottom of every page, or the button below. To allow Microsoft Clarity, choose Allow there. If you turn analytics off, Google Analytics, Microsoft Clarity and Cloudflare Web Analytics stop from your next page. We remove the Google Analytics and Clarity cookies and Clarity's tab ID from this website, Clarity deletes its own cookies, and all three stay off until you change your choice.

You can also block or delete cookies in your browser settings. Blocking Cloudflare's security cookies may stop parts of the website, such as the booking form, from working.

Who receives your information

We do not sell your personal information. We share it only with the people and providers who help us run our business, and only as much as each one needs.

Our operator, Cloudflare and Google, and Microsoft for our email, act only on our instructions. They must keep your information confidential and secure and tell us about any breach, as sections 20 and 21 of POPIA require. For Clarity, Microsoft acts for itself, under its own terms and privacy statement.

Sending information outside South Africa

Cloudflare, Google and Meta are based outside South Africa and process information in many countries, including the United States. Our email is hosted on Microsoft 365, which may store it outside South Africa. Microsoft Clarity data is held by Microsoft, whose parent company is in the United States. Section 72 of POPIA allows us to send personal information to another country only on certain grounds. We rely on these:

• Cloudflare, Google and Microsoft are bound by data processing terms that protect personal information to a standard substantially similar to POPIA, including when they pass it on to others (section 72(1)(a)). For our email on Microsoft 365, those terms are the Microsoft Products and Services Data Protection Addendum.
• For Microsoft Clarity, we rely on your consent (section 72(1)(b)). Clarity runs only after you choose Allow, and the banner and Cookie settings tell you that Microsoft may process the data outside South Africa. Microsoft is also bound by Clarity's terms of use to comply with data protection law, to keep the information secure and to help with requests from the people it concerns.
• When you send us the booking form, email us or choose to message us on WhatsApp, the transfer is needed to take the steps you asked us to take (section 72(1)(c)).
• When you have agreed to receive our marketing on WhatsApp, we rely on that consent for the transfer, because a WhatsApp message can reach you only through Meta's systems (section 72(1)(b)). If you withdraw your consent, we stop.

WhatsApp's own terms and privacy policy also apply to your messages with us.

How long we keep it

We keep personal information only as long as we need it for the purpose we collected it for, or as long as the law requires.

When a period ends, we delete or destroy the information, or remove anything that identifies you. We may keep it longer only if the law requires it, if we need it for a legal claim, or if you agree.

How we protect it

We take reasonable technical and organisational steps to protect your information, as section 19 of POPIA requires. On this website, every page is served over an encrypted (HTTPS) connection with strict browser security settings. Our booking form is protected from spam by Turnstile, and it sends your details straight to our mailbox. The website does not keep a separate database of enquiries. Inside our business, only the people who need your information to do their work can see it.

No way of sending or storing information is completely secure. If we believe someone has gained access to your personal information without permission, we will tell the Information Regulator and you as soon as reasonably possible, as section 22 of POPIA requires.

Direct marketing

We send marketing, such as maintenance reminders and offers on our services, by email, WhatsApp, SMS and phone call. Who receives it depends on whether you are already our customer.

• If you are not our customer, we market to you only if you have said yes. On our booking form, that means ticking the optional marketing box yourself. The box is never ticked for you, and the form sends without it. We never treat a box you must untick, or silence, as a yes. If we ask for your consent by phone, we record the call, and you may have the recording or a transcript free of charge.
• If you are our customer, we may tell you about services of ours that are similar to the ones you used. We give you the chance to say no when we collect your details, and again in every marketing message.

Every marketing message says it comes from Clear View Property Care and tells you how to stop more. You can tell us to stop at any time, free of charge, in whatever way suits you: reply to the message, email info@cvpcservices.com, or phone, WhatsApp or SMS +27 63 940 3463.

We will not send you marketing if you have registered a block on the National Consumer Commission's national opt-out registry.

Your rights

Under POPIA you have the right to:

• ask whether we hold personal information about you, free of charge (section 23)
• ask for a copy or a description of that information, including who has had access to it (section 23)
• ask us to correct or delete information that is wrong, out of date, incomplete, misleading, excessive, irrelevant or obtained unlawfully, free of charge (section 24)
• ask us to destroy or delete information we are no longer allowed to keep, free of charge (section 24)
• object, on reasonable grounds, to our use of your information where we rely on our legitimate interests (section 11(3)(a))
• object to direct marketing at any time (section 11(3)(b))
• object to Google Analytics, Microsoft Clarity and Cloudflare Web Analytics at any time by turning them off. You do not need to give a reason
• withdraw your consent to analytics or to marketing at any time, if you gave it. This does not affect what we did before you withdrew it
• complain to the Information Regulator

How to use your rights

Contact our Information Officer in whatever way suits you: by email to info@cvpcservices.com, by phone, WhatsApp or SMS to +27 63 940 3463, or by post or by hand to 1B Wahlberg Eagle St, Centurion, 0157, South Africa. It is free. A clear message is enough, and if you prefer to use the Information Regulator's forms (Form 1 to object, Form 2 to correct or delete), we will accept those too.

If you object or ask for a correction by phone, we will make an electronic record of your request and give you a copy, free of charge, if you ask.

We may ask you to confirm who you are before we act, so that we do not give your information to someone else. We will not ask for more than we need. We will tell you in writing what we did about your request within 30 days. If a copy of your information carries a fee, we will give you a written estimate before we do the work.

Requests for other records, and for information about someone else, fall under the Promotion of Access to Information Act. Our PAIA manual explains how to make them.

Complaints to the Information Regulator

If you are unhappy with how we handle your information, please tell us first so that we can try to put it right. You may also complain to the Information Regulator at any time.

Children

Our services are for people who own or manage property. If you are under 18, please ask a parent or guardian to contact us for you.

Links to other websites

This website links to other services, such as WhatsApp, our Google reviews, our Facebook page and our company profile. When you follow a link, that service's own privacy policy applies. We do not control what it collects.

Changes to this notice

We will update this notice when the way we handle personal information changes, or when the law changes, and we will change the date at the top. The current version is always on this page.

Contact us

Email info@cvpcservices.com, or phone or WhatsApp +27 63 940 3463.