Terms of use

Who we are

Clear View Property Care (Pty) Ltd is a private company registered in South Africa. We are based in Pretoria and serve clients nationwide.

What this website is for

This website tells you about our services and lets you book a site assessment. The assessment is free within Centurion. Outside Centurion, a travel fee may apply, as set out under "Booking an assessment". You cannot buy services or pay on this website.

Booking an assessment

When you send the booking form, you are asking us to contact you. It does not create a booking or a contract. We will contact you to agree a date and time for the assessment, by phone, WhatsApp or email, using the details you give us.

Site assessments are free within Centurion. Outside Centurion, a travel fee may apply. If it does, we confirm the fee in writing before we book your assessment. You are under no obligation to accept our quote.

Please give us accurate details so that we can reach you and plan the visit.

Quotes and prices

We do not charge a flat rate. After the assessment, we price the work per square metre, because every property differs in size, access and risk. You receive a detailed, itemised quote in writing.

Work goes ahead only once you have accepted our quote and we have agreed a date with you.

Clients on a maintenance plan pay preferential rates, with discounts of up to 25%, depending on how often we visit. The exact rates and terms are set out in your written quote or agreement.

If anything on this website differs from your written quote or agreement, the quote or agreement applies.

Information and pictures on this website

We work to keep the information on this website accurate and current. Details of our services can change, so please confirm anything that matters to you when we speak. General information on this website is not advice about your particular property.

The pictures on this website, including the before-and-after sliders, were created for its design. They show the kind of work we do, and they are not photos of a customer's property unless we say so.

Where we quote figures from research, such as how much dust or bird droppings can reduce solar panel output, we link to the source. These figures describe general findings from studies, not your system.

Solar panel output

Cleaning removes dirt that blocks sunlight from your panels. How much your system's output changes depends on things we do not control, such as the weather, shading, the age and condition of the panels, the inverter, and how dirty the panels were. We do not promise any specific increase in energy output or savings.

Testimonials and reviews

The testimonials on this website come from real customers who reviewed us on our Google Business Profile. We may shorten a review or correct its spelling or capital letters, but we do not change what the customer meant, and we link to our reviews on Google so that you can read them in full.

Using this website properly

You may not use this website to break the law, to try to get into our systems or accounts without permission, to upload harmful code, to send spam or fake bookings, to pretend to be someone else, or to interfere with how the website works.

Search engines and AI services are welcome to read this website, learn from it and quote it in their answers, in line with our robots.txt file.

Our content and name

The text, pictures, logo and design on this website belong to us or are used with permission. The Clear View Property Care name and logo are ours.

You may view, print and share pages for your own use, and link to any page. You may not copy our pictures, logo, design or large parts of our text for commercial use without our written permission. This does not limit what search engines and AI services may do, as set out above.

Links to other websites

This website links to other services, such as WhatsApp, Google and Facebook. We do not control those services and are not responsible for their content, their availability or how they handle your information. Their own terms and privacy policies apply.

Availability of the website

We aim to keep this website available, but we do not promise that it will always work or be free of errors. We may change, pause or remove any part of it at any time.

Limits on our liability

To the extent the law allows, we are not responsible for any loss or damage that comes from using this website, from not being able to use it, or from relying on the general information on it. This does not apply to loss caused by our gross negligence or by something we did on purpose.

This section is about the website only. Our responsibility for work on your property is set by your quote, your agreement with us and the law.

Nothing in these terms limits or removes any right you have under the Consumer Protection Act 68 of 2008, or any responsibility that the law does not allow us to limit.

Your privacy

Our privacy notice explains how we handle your personal information, including the cookies on this website. Our PAIA manual explains how to request access to records we hold.

Complaints

If you have a complaint about our services or this website, tell us first if you can: email info@cvpcservices.com, or phone or WhatsApp +27 63 940 3463. We will try to put it right.

You may also go straight to the Consumer Goods and Services Ombud, the National Consumer Commission or your provincial consumer court. A complaint about your personal information can go to the Information Regulator, as our privacy notice explains.

Law that applies

South African law applies to these terms and to your use of this website. Any dispute about them will be heard by a South African court that has jurisdiction. Nothing in these terms stops you from using the complaint routes above.

Changes to these terms

We may update these terms from time to time. When we do, we will change the date at the top. The version on this page when you use the website is the one that applies.

Contact us

Email info@cvpcservices.com, or phone or WhatsApp +27 63 940 3463.